Facts About Insurance Coverage
We accept many of the popular insurance carriers in the northeast Connecticut region. However, naturopathic medicine is not as widely covered as general medical care. Here are some facts regarding insurance coverage of naturopathic medicine:
Below is a list of insurance carriers that are common in our area. If you see your carrier listed, click on its link for more information. If you don't see your insurance carrier listed, all or part of your visit might still be covered. Click on Other Insurance Carriers for more information.
Avena Cancellation Policy
Avena services patients from all over New England who rely on the accuracy of our schedule. When scheduling your first appointment, a $100.00 deposit will be collected to hold your appointment time. This deposit will be applied to your first visit and if your copay is less than the deposit, the remainder will be immediately refunded using the original form of payment. If you need to cancel your appointment for any reason, it must be done at least 2 business days prior your scheduled appointment and will result in a full, immediate refund of your deposit. If you DO NOT cancel within the 2 business days prior your appointment, you will forfeit the deposit. Avena cares about our patients and works hard to make sure our schedule is able to meet the volume of requests which is why we use this policy. We thank you in advance for your consideration and acceptance of our cancellation policy.
We accept many of the popular insurance carriers in the northeast Connecticut region. However, naturopathic medicine is not as widely covered as general medical care. Here are some facts regarding insurance coverage of naturopathic medicine:
- If your insurance plan is based in either Massachusetts or Rhode Island—even if you live in Connecticut—it may not cover naturopathic medicine. Unlike CT, MA and RI do not license naturopathic doctors, and as such, coverage may be excluded. In some cases, a referral from your primary care physician may be required for coverage. We can assist you in this process.
- Federal plans like Medicare, Medicaid, or plans associated with a federal job will not cover our services. Plans associated with a state job will likely be covered.
- A "specialist" copayment will apply to your visit.
- Some plans require a referral for your visit with us to be covered. We can assist you in this process.
- Some plans have a deductible. With these plans, you will pay for your visit out-of-pocket or with an HSA until that deductible is met, after which your insurance carrier will begin covering your visits at a contracted amount.
- If you have any questions, don't hesitate to call us! We talk to insurance companies daily, and we're glad to help you figure out if your particular carrier will cover your visit with us.
Below is a list of insurance carriers that are common in our area. If you see your carrier listed, click on its link for more information. If you don't see your insurance carrier listed, all or part of your visit might still be covered. Click on Other Insurance Carriers for more information.
- Aetna: We are currently able to accept Aetna insurance as an in-network provider. Contact your insurance to ensure benefits as we cannot guarantee them.
- Anthem / Blue Cross/Blue Shield: Anthem/BCBS is one of the most commonly held insurance carriers in our area, and naturopathic services are covered by BC/BS with a few exceptions. Here are some details regarding BC/BS's coverage of our services:
- If you have "Anthem BC/BS" (i.e.: a Connecticut plan), you will most likely be covered.
- If you have a BC/BS plan based in another state, you may be covered. Please contact us with questions.
- Cigna: We are currently able to accept Cigna insurance as an in-network provider. Contact your insurance to ensure benefits as we cannot guarantee them.
- Other insurance carriers: If you do not see your particular insurance carrier listed here, you should contact your carrier to determine if your plan includes out-of-network benefits. Also, ask if your plan will cover naturopathic medicine. If so, our office may be able to submit on your behalf or we will give you a detailed statement describing the services we have provided for you and their cost so that your insurance company can reimburse you directly. We are glad to help in any way we can.
Avena Cancellation Policy
Avena services patients from all over New England who rely on the accuracy of our schedule. When scheduling your first appointment, a $100.00 deposit will be collected to hold your appointment time. This deposit will be applied to your first visit and if your copay is less than the deposit, the remainder will be immediately refunded using the original form of payment. If you need to cancel your appointment for any reason, it must be done at least 2 business days prior your scheduled appointment and will result in a full, immediate refund of your deposit. If you DO NOT cancel within the 2 business days prior your appointment, you will forfeit the deposit. Avena cares about our patients and works hard to make sure our schedule is able to meet the volume of requests which is why we use this policy. We thank you in advance for your consideration and acceptance of our cancellation policy.